‘Buying Online vs Buying Offline’ Which is right for you?

In the UK we are buying more of our shopping online and less in person than ever before. We can get our weekly shop delivered from the supermarket, we can get clothing delivered the day after we order it, we can even buy large appliances like fridges and washing machines with just the click of a mouse.

The internet is full of articles saying that we, as customers, have all changed our ways of the past and shopping online is the future. Such as this article from the Financial Times that says “The coronavirus has brought about a step-change in consumer behaviour and will cause a permanent shift to more online shopping”.

But is this true? Is this what customers want? Is shopping online right for customers looking for mobility aids? These are the questions that this blog post sets out to look at today.

Is this true?

We cannot deny that online shopping has impacted all our shopping habits in the last few years. If you look around the room that you are reading this blog post in, then you are bound to spot a few items that have been purchased online. Even if you have resisted online shopping yourself, then you are sure to have been bought something online by friends or family.

This is not necessarily a bad thing, buying products online can be very convenient. You do not have to leave your home to place an order, you can often quickly compare different options and when you are ready to buy all you have to do is ‘click’. But is this what all customers want?

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Is this what all customers want?

Something that you might not get when buying online is the same experience and connection that you get when you go in store. We know that customers need to have confidence in the company they are buying from, and that speaking to a person face to face can build a relationship. It is hard to replicate these relationships online.

In our showrooms in Hampshire and Devon, we specialise in these experiences by building strong relationships with our customers. If you cannot come to one of our showrooms, then we can come to you and provide a home demonstration wherever you are in the UK.

Above all, customers want to know that they are buying a product that is suitable for them. Customers want to know that the product they buy fits their needs, that they can use it safely and that they have somewhere to turn to for advice or help should they need it in the future. This can be harder to achieve online because you do not have the opportunity to physically see and try the product before you buy it. The question is, is shopping online right for customers looking for mobility aids?

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Is shopping online right for customers looking for mobility aids?

When buying a mobility aid online you might see the products name, a picture of it, the price and then a button asking you to buy it. At Cavendish Health Care & Mobility we do not think this is anywhere near enough information for you to know whether that product is right for you.

We do not believe that buying products such as mobility scooters, power chairs or riser recliner chairs online is right for our customers. That is why we do not sell any products online.

Each of our customers is unique and each has their own needs and requirements from a mobility aid. Therefore, the various mobility products we sell are also different so that we provide a product that suits everyone.

There is only one way to make sure that a mobility aid is right for you though, and that is to try it out for yourself. When you arrive at our showroom or ask for a home demonstration, you will meet a member of our friendly team who are specially trained to give you the best advice and help you make an informed decision.

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This is Di, one of our valued customers who recently bought a mobility scooter from us in Waterlooville. She tried out a couple of different scooters as we recommended, before deciding which scooter was right for her. Now, she is off exploring the country with the confidence of knowing that her scooter fits her needs.

We asked Di what she thought of her mobility scooter and she replied: “I love my SupaScoota, I've named it Bertie and Bertie handles steep hills and all kinds of different terrain brilliantly. I’m thrilled”

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What next?

In this blog we have explored whether buying a mobility aid online is good idea, and we have made it clear that at Cavendish Healthcare & Mobility we do not think that it is. We think that buying something without ever trying it is never the right decision.

We want all our customers to be 100% confident and comfortable with the mobility equipment they choose. For this reason, we recommend that you come and visit our friendly staff who will help you discover products that are right for you. Or if you cannot visit us, then we can come to you and provide a home demonstration wherever you are in the UK.

Please call us on 02392 255600 for more details or visit one of our showrooms in Waterlooville or Torquay.