Frequently Asked Questions (FAQ) about Mobility Scooters

Our FAQ should help you find answers to the more common questions about mobility scooters. Let's dive in and find the answers you need!

If you still have any other questions, then please feel free to contact us on 0333 4141890 or complete our enquiry form and we can call you back.

Are there different types of mobility scooters?

Yes, mobility scooters come in various types to suit different needs. Some common types include:

• Travel & "Car Boot" scooters: Lightweight and easily portable, ideal for short trips and easy storage.
• 3-Wheel Scooters: Provide better manoeuvrability in tight spaces and indoor settings.
• 4-Wheel Scooters: Offer more stability and are better suited for outdoor use and uneven terrain.
• Heavy-Duty Scooters: Designed for individuals with higher weight capacities and extended battery life.
• All-Terrain Scooters: Equipped with larger wheels and rugged construction for rough or uneven surfaces.

How will I know what mobility scooter is right for me?

We have scooters to accommodate most needs and requirements. The best way to figure out what mobility scooter suits you is to come and try a variety and see what fits your needs.

What is the lightest mobility scooter you do?

We have a variety of light weight mobility scooters available. The scooter with the lightest frame is 11.8kg. However, you may want to consider one piece folding scooters, the lightest only weighing 18kg. Then there are scooters that dismantle, the heaviest part you would need to lift is 11.8kg.

How fast can a mobility scooter go?

The speed of mobility scooters varies depending on the model and type. On average, most mobility scooters have a maximum speed of around 4 to 8 miles per hour (6 to 13 km/h). Some scooters may have adjustable speed settings for added control.

• Class 2 mobility scooters are designed for use exclusively on footpaths and pavements, as well as for crossing roads. They cannot be used on the road (except where there is no pavement.) Their maximum speed is limited to 4 mph (6.4 kph).
• Class 3 mobility scooters and powered wheelchairs are the only permitted types for road usage. They can travel at a maximum speed of 4 mph when used off the road, and their speed increases to 8 mph when driven on the road. To qualify for road use, they must meet specific criteria, including a maximum unladen weight of 150 kg (or 200 kg when carrying essential user equipment, such as medical supplies) and a maximum width of 0.85 meters.

Do I need a driver's license to operate a mobility scooter?

No license is required to operate a mobility scooter or powered wheelchair in the UK, but registration may be necessary in some cases. However, it's important to note that only specific types of mobility scooters and powered wheelchairs are allowed to be driven on the road (see Class 3 above.)

Can I use a mobility scooter indoors?

Yes, many mobility scooters are designed for indoor use. 3-wheel scooters are especially well-suited for manoeuvring through tight spaces in homes, shopping centres, and other indoor environments.

What should I consider when buying a mobility scooter?

Before purchasing a mobility scooter, consider the following factors:

• Intended Use: Determine if you'll mainly use it indoors, outdoors, or both.
• Type and Size: Choose between travel, 3-wheel, 4-wheel, or heavy-duty scooters based on your needs.
• Weight Capacity: Ensure the scooter's weight capacity exceeds your own weight.
• Battery Life: Consider the range offered by the scooter on a single charge.
• Comfort and Adjustability: Check the seat's comfort, backrest, and adjustability features.
• Manoeuvrability: Test the scooter's turning radius, especially if you'll be using it in tight spaces.
• Safety Features: Look for features like lights, reflectors, and safety belts.
• Portability: If you need to transport the scooter frequently, consider its weight and disassembly features.

Remember, when buying a mobility scooter, take your time to research and choose the one that best fits your needs and lifestyle. It's also a good idea to test-drive different mobility scooters, to ensure a comfortable and enjoyable experience.

We recommend our free, no-obligation home demonstrations, which are designed to help you choose the right mobility equipment from the comfort of your home. For a bit of fun, you can also use our Pick-a-Scoota questionnaire, to help get an idea of what lightweight mobility scooter could be ideal for you.

What is a "car boot" scooter?

A car boot scooter refers to a compact and portable mobility scooter designed to conveniently fit into the boot of a car. Unlike larger, more cumbersome "Road Class" mobility devices that require dedicated storage, these ingeniously designed lightweight scooters prove to be a practical and space-saving solution.

Learn more about our recommended lightweight mobility scooters.

How much do mobility scooters cost?

The cost of mobility scooters can vary significantly based on their type, features, and brand. Travel scooters & other 4-mph portable mobility scooters are generally more affordable and can cost between £2,000 to £3,000. Full-sized (8-mph) scooters with more features and capabilities may range from £2,500 to £5,000 or more.

Are mobility scooters covered by my home insurance?

In some cases, mobility scooters might be covered by insurance, particularly if they are deemed medically necessary. However, coverage can vary depending on your insurance provider. You must contact your insurance company to inquire about coverage options.

How do I maintain and care for my mobility scooter?

Proper maintenance is essential to keep your mobility scooter running smoothly. Some basic maintenance tips include:

• Regularly charging the batteries.
• Keeping the tires inflated and checking for wear.
• Cleaning the scooter and ensuring all components are free from debris.
• Periodically inspecting the brakes, lights, and other safety features.
• Storing the scooter in a dry and safe location when not in use.

Always follow the manufacturer's guidelines and user manual for maintenance instructions specific to your mobility scooter model.

We strongly advise getting your mobility scooter serviced annually. Regular servicing ensures that you won't have to be concerned about unforeseen breakdowns or repairs, allowing you to focus solely on enjoying your journey with peace of mind.

For those seeking mobility scooter servicing in the Portsmouth, Waterlooville, Fareham, Cosham, Portchester, Exeter, or Torquay regions, we can easily schedule an appointment for you. Additionally, we offer a pickup and drop-off service for your convenience.

Even if you reside outside of these areas, don't hesitate to contact us. We can still assist you by directing you to one of our reliable partners located throughout the UK.

I didn't buy my scooter from you, can you service and repair it?

Absolutely, there aren’t many scooters we can’t service or repair, we are more than happy to look at any issue and if we can’t repair it, we will discuss the options with you and can advise what to do next.

Is there parking at the showroom?

Yes, there is parking directly outside all three Cavendish Health Care & Mobility showrooms in Waterlooville, Torquay and Exeter.

If you have any other questions, then please feel free to contact us on 0333 4141890 or complete our enquiry form.

★★★★★
1 year ago

I bought a scooter from Cavendish some weeks ago and I could not sing their praises any higher than 5 stars. They made sure it was the right scooter for me and not just a sale. The staff were very engaging and knowledgeable.

John B.