What to Do If Your Mobility Product Breaks Down: A Step-by-Step Guide

Life with a mobility scooter or wheelchair brings independence and convenience, but like any piece of equipment, these products can experience issues from time to time. If your mobility aid breaks down, don’t worry — help is available! Whether it’s a quick fix or a more complicated issue, knowing what steps to take can save you time and frustration.

Licht mobility scooter lifestyle shot

Here’s a guide to what you should do if your mobility product breaks down and how our team at Cavendish Health Care is ready to assist you every step of the way.

Step 1: Contact Our Friendly Office Team

The first thing you should do when your mobility aid breaks down is contact our office team. We are here to help and can often resolve the issue with just a quick phone call. When you ring us, make sure to explain the situation in detail so we can better understand the issue.

To help us diagnose the problem quickly, it’s always helpful to know the make, model, and approximate age of your scooter or wheelchair. These details allow us to narrow down the possible causes of the issue and can sometimes even lead to a quick fix over the phone.

Step 2: Troubleshooting Over the Phone

If the issue turns out to be something as simple as a power reset (think “turn it off and on again”), our office team may be able to guide you through the steps to get your scooter back up and running. However, if the issue is more complex, we’ll arrange for one of our skilled engineers to take a closer look.

Step 3: Let Our Engineers Take a Closer Look

If the issue requires more than a quick phone fix, our engineers will either speak with you directly or invite you to bring in the mobility aid for a more thorough inspection. With their expertise, they may already have an idea of the part or repair needed based on your description, but they may still need to physically inspect the product to identify the problem fully.

Our on-site workshop is fully equipped to handle most mobility scooter repairs. We have access to a range of parts and can fix most issues, so you can get back to your routine quickly. No matter the issue, we’re dedicated to getting your scooter or wheelchair functional as soon as possible.

Step 4: Collection and Delivery Options

If your mobility scooter needs to be brought in for repairs, we offer collection and delivery services to make the process as easy as possible for you. Once you call to schedule a repair, we’ll provide you with a quote for this service. If you prefer, you can also book a slot to drop off and pick up your scooter yourself. We’ll always do our best to accommodate your preferences and make the process as convenient as possible.

Step 5: Repairs and Timeframe

While we wish we could be as quick as “Fix-It Felix,” repairs do take time, and we will need to investigate the issue thoroughly before proceeding. Once we’ve identified the problem and assessed the level of work needed, we’ll provide you with an estimated timeframe for when the repair will be completed.

We keep you informed every step of the way — whether through direct updates from our engineers or from our office team. We’ll make sure you’re never left in the dark about the status of your mobility aid.

Step 6: Courtesy Products & Temporary Solutions

We understand how important it is to have access to your mobility aid, and we know that being without it can be disruptive. If your scooter or wheelchair requires an extended repair time, we may be able to offer you a courtesy product while you wait. This is subject to availability and will be discussed with you when booking your repair.

Alternatively, our sister company, Mobility at Sea, has a large hire fleet of mobility products, which you can rent while your device is being repaired. While this service may come at a cost and delivery is subject to location, it offers a great temporary solution to keep you mobile.

Step 7: Replacement Parts and Support

For some models, such as the SupaScoota range or iLiving V8 / i3 we have access to spare parts immediately and can carry out the repair. Whether you need a new tire, inner tube, or battery for your mobility scooter, we will check our stock and provide the relevant part with ease. We also support other mobility products, including Rise and Recline chairs — so if you’re experiencing issues with your chair, we can help diagnose the problem and provide the necessary parts and repairs were possible.

If your recliner chair remote control is malfunctioning, we can also help you find a replacement. Whatever your issue may be, our team is ready to support you as best they can.

Step 8: Preventative Care with an Annual Service

To avoid frequent breakdowns and extend the lifespan of your mobility product, we recommend an annual service. During the service, our engineer will inspect all the critical components of your scooter, ensuring everything is in good working order. This proactive step can help reduce the chances of unexpected repairs and keep your mobility aid running smoothly.

Final Thoughts

We know how essential your mobility aid is to your daily life, and we’re here to help when things go wrong. Whether it’s a simple fix or a more complicated repair, our expert team at Cavendish Health Care will ensure you get the service and support you need to get back on track. Don’t hesitate to call our friendly office team to discuss your concerns — we’re just a phone call away!

Remember, routine maintenance like an annual service can help keep your scooter or wheelchair in top condition and prevent future breakdowns. If you have any questions or need assistance, we’re here to help! Maintain your mobility scooter with 5 easy steps.

Date published: 19/03/2025

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